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To find a specific fault code, try our Fault Code Search. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Image Quality Kit Information: What it is and How to Get it
The Image Quality Kit has been developed by Xerox to help you identify image quality defects, such as lines, streaks, marks, spots, caused by a specific replaceable units (CRU) or SmartKit. Your service representative (technician) is responsible for distributing the Image Quality Kit and providing training. more...
- Belt Failure
Power OFF the Printer, Wait 60 Seconds, and Then Power ON . Damage may occur to the machine if power is interrupted by other means. Power OFF the machine by pressing the [ON / OFF] button located on the right side of the Front Panel. more...
- Colored Lines and Streaks When Copying and Printing
If the defect is present on both the Green print and the Cyan print on the Copy Drum Test PDF, replace the cartridge located in the R2 (Cyan) area of the machine. Remove the sheet covering the new Drum Cartridge and place the sheet under the cartridge. CAUTION: Close the Drum Drawer immediately after replacing the Drum to protect the other drums from light. more...
- Paper Jam in Finisher Area 1
Paper Jam in Finisher Area 1 . Make Sure the Paper Type Set for the Paper Tray Matches the Actual Paper . If the paper cannot be removed, move handle 1b to the right, and then remove any jammed paper. more...
- Toner Dispense Control Failure
Power OFF the Printer, Wait 60 Seconds, and Then Power ON . WARNING: Only use the ON / OFF button to power the machine OFF and ON. Damage may occur to the machine if power is interrupted by other means. more...
- Black Lines on Copies
If the drums will be exposed to light longer than 2 minutes, cover the exposed drums with five 279 mm x 432 mm (11 x 17 inch) pieces of paper to protect the drums from exposure to light. CAUTION: Close the Drum Drawer immediately after replacing the Corotron (Scorotron) to protect the Drum Cartridges from light. CAUTION: Close the Drum Drawer immediately after replacing the Drum to protect the other drums from light. more...
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